GlowGlossHair works hard to provide quality products and strives to ensure customer satisfaction.
We have a no return/refund policy. Once purchased, sales are final. 
Please make sure the address provided is correct. Tracking is provided, for any issues pease contact the relevant shipping company (with your tracking number) online or via phone if you have any questions about the status, proof of delivery, or estimated arrival. 
Please note, we are not responsible for any lost, stolen, or damaged items once the package has been notified delivered.
Any questions? Feel free to reach out to our customer service team at hello@glowglosshair.com